Waze casino Privacy Policy – Data Protection & Player Privacy in Malaysia

1. Introduction

Waze Casino (Waze Casino (M) Sdn. Bhd., "we", "the Company") respects the privacy of every player and user of the wazecasino.bet platform. This Privacy Policy describes our practices regarding the collection, use, storage, and protection of your personal information in accordance with Personal Data Protection Act (PDPA) Malaysia 2010 and relevant legislation.

By registering an account or using any of the services on Waze Casino, you are giving your consent to the practices described in this Privacy Policy. We encourage you to read this document carefully and to contact us if you have any questions or concerns about your data privacy.

2. Personal Information We Collect

Waze Casino collects various types of personal information from our users. The table below outlines the categories of data we collect and the purposes for which they are used:

Data Category	Example Information	Purpose
Identity Data	Full name, MyKad number, date of birth, gender	Identity verification (KYC), AML compliance
Contact Data	Malaysian phone number, email address, mailing address	Account communications, notifications, customer support
Financial Data	Payment methods (Touch 'n Go, DuitNow, GrabPay, FPX), MYR transaction history	Deposit/withdrawal processing, fraud prevention
Technical Data	IP address, browser type, operating system, device information	Account security, platform optimisation
Usage Data	Gaming records, bets placed, winnings, game preferences	Responsible gaming compliance, platform analytics
Communication Data	Live chat logs, support emails, feedback	Service improvement, complaint resolution

3. How We Collect Your Information

Waze Casino collects your personal information through several methods:

3.1 Information You Provide Directly

• Account registration form — name, date of birth, email, Malaysian phone number
• Identity verification process (KYC) — copy of MyKad or passport
• Deposit and withdrawal forms — Malaysian payment method details
• Communications with the customer support team via live chat or email
• Feedback, surveys, or complaints you have submitted

3.2 Automatically Collected Information

• Technical data via cookies and similar tracking technologies
• Server logs — IP address, access time, pages visited
• Device information — device type, operating system, screen resolution
• Approximate geolocation data based on IP address (not precise GPS location)

3.3 Information from Third Parties

• Payment service providers — Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks)
• Third-party identity verification providers for the KYC process
• Fraud prevention and anti-money laundering agencies

4. How We Use Your Personal Data

Waze Casino uses your personal information only for lawful purposes directly related to providing our services to Malaysian players. These purposes include:

• Account Management — To create, verify, and manage your Waze Casino user account.
• Transaction Processing — To process deposits in MYR via Touch 'n Go, DuitNow, GrabPay, and others, as well as winnings withdrawals.
• Identity Verification (KYC) — To verify your identity in accordance with anti-money laundering (AML) legal requirements.
• Platform Security — To detect and prevent fraud, hacking, or suspicious activity on your account.
• Responsible Gaming — Monitoring gambling behaviour to identify players who may need support and enforcing player-set limits.
• Service Communications — Sending important notifications regarding your account, transactions, policy updates, and security.
• Customer Support — To resolve enquiries, complaints, and support requests more efficiently.
• Platform Improvements — Analysing usage patterns to improve the user experience at Waze Casino.
• Marketing (with consent) — Sending promotional offers, bonuses, and information about new games if you have consented to receive marketing communications.
• Legal Compliance — To fulfil legal obligations and regulatory requirements applicable in Malaysia.

5. Sharing Data with Third Parties

Waze Casino does not sell or rent your personal data to third parties. However, we may share your information with certain parties in the following limited circumstances:

5.1 Trusted Service Providers

We share necessary data with service providers that help us operate the platform, including:

• Payment processors — Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX
• Casino game software providers (Evolution Gaming, Pragmatic Play, Ezugi, etc.)
• Identity verification and KYC service providers
• Cloud computing and hosting service providers
• Analytics and cybersecurity service providers

All these third-party providers are bound by strict data protection agreements and are only permitted to use your data for the specified purposes.

5.2 Legal Requirements

We may disclose your data to Malaysian authorities (such as the Royal Malaysia Police, Inland Revenue Board, or courts) where required by law, court order, or for crime prevention purposes.

5.3 Business Transfers

In the event of a merger, acquisition, or transfer of Waze Casino's assets, user data may be transferred to the successor entity. We will notify you in advance should such a situation arise.

6. Data Security

We take the security of your data extremely seriously. Waze Casino implements comprehensive technical and organisational measures to protect your personal information:

• 256-bit SSL Encryption — All data transmitted between your browser and our servers is protected by banking-grade SSL/TLS encryption.
• Strict Access Controls — Only authorized personnel have access to players' personal data, and all access is logged and monitored.
• Data Encryption at Rest — Sensitive data is stored in encrypted form in databases protected by multi-layered firewalls.
• Two-Factor Authentication (2FA) — Available to all Waze Casino player accounts as an added layer of security.
• Regular Security Audits — We conduct regular penetration testing and security audits performed by independent experts.
• Incident Response Plan — We have clear procedures in place to handle any data breach and will notify affected players within the timeframe stipulated by the PDPA.

7. Cookies & Tracking Technologies

Waze Casino use cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

7.1 Essential Cookies

These cookies are required for core platform functionality — including login authentication, session security, and language preferences. Disabling these cookies will affect the platform's functionality.

7.2 Performance Cookies

These cookies collect information about how you use Waze Casino (pages visited, time spent, etc.) to help us understand and improve platform performance.

7.3 Functional Cookies

These cookies store your preferences such as language selection, interface theme, and favourite game settings to provide a more personalised experience.

7.4 Marketing Cookies

With your consent, these cookies are used to display content and promotions more relevant to your interests. You can disable marketing cookies in your browser's cookie settings.

8. Data Retention & Deletion

Waze Casino retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by Malaysian law.

• Active account data — Retained for the duration your account is active and for 7 years after account closure (for Malaysian financial regulatory compliance).
• Financial transaction records — Retained for a minimum of 7 years as required under Malaysia's Anti-Money Laundering Act.
• Support communication logs — Retained for 3 years for complaint resolution purposes.
• Cookie data — Session cookies expire when you close your browser; persistent cookies expire between 30 days and 2 years depending on the type.

9. Your Rights Under Malaysia's PDPA

As a Malaysian player, you have the following rights under the Personal Data Protection Act (PDPA) Malaysia 2010 regarding your personal data held by Waze Casino:

• Right to Access — To request a copy of the personal data we hold about you.
• Right to Rectification — Requesting the correction of inaccurate or incomplete data.
• Right to Withdraw Consent — Withdrawing your consent to the processing of certain data at any time.
• Right to Object — Objecting to the processing of your data for direct marketing purposes.
• Right to Request Erasure — Requesting the deletion of your data, subject to legal retention obligations.
• Right to Lodge a Complaint — Filing a complaint with Malaysia's Department of Personal Data Protection if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our data protection team at support@wazecasino.bet. We will process your request within 21 business days as required under the PDPA.

10. Links to Third-Party Websites

Platform Waze Casino may contain links to third-party websites or services (such as game provider websites or payment providers). Our Privacy Policy does not apply to those third-party websites. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

Waze Casino reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. You will be notified of any significant changes via your registered email or an in-platform notification.

The "Last Updated" date at the top of this document will always reflect the most current version. We encourage you to review this page periodically. Continued use of the platform after changes are published constitutes acceptance of the updated terms.

12. Contact Us – Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal data by Waze Casino, please reach out to us through the following channels:

• Data Protection Email: support@wazecasino.bet
• 24/7 Live Chat: Stay on wazecasino.bet
• Response Time: Within 21 business days for PDPA-related requests